![]() Many people, including myself, don’t have that luxury. That’s excellent advice if you live close to an Apple Store. Instead, people suggested, you should always complete your trade-in at an Apple Store. In response to my tweet, one of the most common suggestions was simply to avoid doing trade-ins via mail. Someone involved in that process opens the box, takes the iPhone, seals it back up, and it’s shipped to its final destination as if nothing happened. What’s most likely happening here is that somewhere between when the customer drops the iPhone off at a courier (like UPS in my case) and when it’s received at the trade-in facility, the iPhone is stolen from the box. Sounds like Apple needs to reign these guys in. I took it to an Apple Store and they gave me the full amount after laughing about the fact that someone tried to tell me my phone was in bad shape.Ĭlearly Apple has some greedy third parties who are devaluing/"losing" phones so they can profit off Apple's used devices. I sent my iPhone 12 Pro in a couple of weeks ago and the third party responded with a devalued estimate by almost $300 for "an abundance of scratches and chips in the glass." After getting my phone back and inspecting it again, I discovered that my phone living in a case the 2 years I had it had zero scratches or chips. And either way, it’s a stressful situation that makes a customer less likely to buy an iPhone the next year. There are situations where this isn’t the outcome, however. If you respond to the initial email, the company will “investigate” the situation and credit your account for the trade-in amount. The good news is that, in most situations, Apple resolves this problem without too much hassle. A quick look on forums like Reddit reveals that this is a pretty common problem. Countless iPhone buyers seem to receive an email like this every year, and the iPhone 14 launch this year appears to be no different. When I posted about this situation on Twitter, it quickly became clear that this is a common problem. And sure enough, Apple charged my card on file a day later for that $705 trade-in value. The idea that you may suddenly be on the hook for the $700+ trade-in credit you received toward your new iPhone 14 Pro Max is stressful. This is an email no one wants to receive. ![]() – A detailed description of how you packaged and sealed the goods inside – The exact item(s) you placed inside the return packaging ![]() Otherwise, it’s important that you reply with the following information as soon as possible: If this was intended, or if you’ve already contacted us concerning this issue, disregard this email. When we received your trade-in kit, there was no device inside the box. This year, however, I received an email about a week and a half after I mailed in an iPhone 13 Pro Max saying that the box had arrived at Apple’s trade-in facility, but that there was nothing inside the box. I’ve traded in a few iPhones to Apple over the years without issue. This trade-in program, however, has caused users a number of headaches, and the situation doesn’t appear to be improving… By offering lucrative trade-in details, often in partnership with carriers, Apple can entice iPhone users to upgrade every year. Over the last several years, Apple has increasingly focused on its iPhone trade-in program. ![]()
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